Tag : workplace privacy

The benefits of improving employee creativity often speak for themselves. However, you are constantly on the look out to see what else can be done to keep the momentum going. One way is by purchasing office panel extenders to fit on top of your existing cubicles, so distractions can be better controlled when employees really need to focus. Although they are still sharing the same office, when each worker feels as if they have their own personal space, this can provide a sense of motivation and keep them doing their best work. Let’s see the ways these extenders can give them that added creative spark. Studies show:

• First: that perceived control can moderate stress reactions (Glass & Singer, 1972). This means that even if every employee in that office space is under pressure and inundated with work, these panel extenders give them control over their own cubicle, that one space they feel is their personal zone. This provides more focus on what they need to do in order to get the work done. Sure, they may look across and see how their co-workers are faring and can communicate when needed but, researchers find that the ability to control one’s own environment has a significant impact on personal satisfaction. And, a more satisfied employee can block out the stresses of others and focus on their own creativity.
• Second: these panels can even help during cold and flu season! As most employers know, this is the time of year when offices are half empty or full of people who are ill. 1-in-4 U.S. employees go to work sick and with this open-work space, colds can get passed around quickly. How can someone possibly be at their creative best when they feel bad or are so sick they have to miss several days of work? Cubicles do provide some protection because employees can isolate themselves better but, these panel extenders offer an added barrier that helps to safeguard them and keep the germs out.
• Third: creativity can be blocked because of one simple thing: noise. The psychologist Nick Perham, published a study on Applied Cognitive Psychology, and found that office noise and confusion impairs workers’ ability to recall information and, can even have an effect on doing basic math. This is why libraries are so quiet; so people can think. In cubicles there is a measure of privacy but, continuous ringing of phones, loud conversations and other distractions can actually undermine employee motivation. It all comes back to control. Part of the reason office noise reduces motivation is because workers know the noise is going to be there but, feel as if there is just nothing they can do about it. This can be frustrating and unproductive if that’s all they’re really focused on. By providing office panel extenders for their cubicles, this gives them back part of that control because some of those distracting nois es will be muted.

A study published in the Journal of Applied Psychology says that office distractions will make employees stressed and feel as if they are not working at their best. Add to this, a feeling of powerlessness in not having any personal space and, the fear of catching a cold or getting the flu; this can prevent them from being creative and is not a good way in bringing out their best. Providing your workers with office panel extenders for their cubicles is the best solution in giving them a sense of privacy and, help them stay productive and imaginative. To talk about this, please contact us today for more information.

Last week, we reviewed 70-80 years of history about workplace seating arrangements. We ended up with a quick look at the cubicle—now one of the most disparaged pieces of office furniture ever. However, when it was first introduced the cubicle enjoyed a positive reception. There’s a perception today that cubicles replaced private offices and companies need to go back to having private offices for everyone. The fact is that cubes were the closest thing a traditional low-level “bullpen” employee would ever get to an office. According to designer Douglas Ball (one of the men who was involved in early cubicle design), this type of workstation was originally intended to be a step up the corporate ladder, not a step down.

Open Office Designs Replace Cube Farms

Unfortunately, what started out as a generously sized, enclosed workspace soon began to shrink. From 1994 to 2010, workers lost 15 square feet of personal space in the average cubicle. The backlash against cubes getting smaller and smaller led to the introduction of the “open office” layout. In an attempt to counterbalance the claustrophobic cube farm trend, dividing panels were shortened and made of partly or completely transparent materials.

Next, benching systems came into vogue. Employees began sitting directly across from each other with no visual or noise privacy at all. This workplace seating arrangement turned out little better than the original bullpen setup of the first half of the twentieth century.

Finding Balance between Seclusion and Chaos

Fortunately, the pendulum appears to be swinging to the center now. Today, more and more office seating arrangements are ‘multiple choice’. Workers may have the option to sit at an assigned desk or take their laptop to a collaborative area or a secluded spot. Coworkers may even band together and rearrange a highly flexible suite of furniture on a regular basis to meet their needs.

Collaborative areas are being more carefully designed to foster voluntary teamwork rather than forced comradery. For example, a social area such as a lounge might supplement or replace a standard benching system. Cubicle walls are going up again at the request of workers who prefer less distraction and a return to privacy.

OBEX panel extenders play a role in creating a flexible office where employees have more control over their level of privacy. Our customers have confirmed that this is the wave of the future—and we’re here to help them create their ideal work environment.

How do office seating arrangements impact the day-to-day experience of office workers? Let’s have a look at how office layouts and workstations have changed over the past 100 years—and what this has meant for individual employee privacy.

At the dawn of the 20^th century, white collar clerical work and “knowledge work” was becoming a more and more important part of commerce. Businesses had moved to a centralized administrative structure that allowed them to house white collar staff together for easier management and oversight. This led to some interesting experimentation with office layouts. Putting a large number of people in the same room to work on different tasks was definitely not the same as designing a factory assembly line where everyone worked toward the same goal. Here are some of the ideas that have been tried over the years to make the office space efficient and productive.

The School of Work

In a 2009 Wired Magazine article, Cliff Kuang takes us through an interesting pictorial representation of office seating arrangements from the early 1900s through today. The first highly regimented layout with row upon row of desks was reminiscent of a school—only with no teacher at the front. Everyone worked with someone (literally) peering over their shoulder from a desk immediately behind them. There was little real privacy for anyone except the bosses who had private offices from which they could oversee work on the “production” floor.

Breaking up the Workforce

The early 1960s saw an uptick in more innovative seating arrangements, with different tasks being supported with varying layouts. Workers who needed to focus might sit in rows so they could more easily ignore one another. Those who were expected to collaborate might gather in clusters. Panel systems had not yet been developed, so there was nothing to dampen noise or create visual privacy. This was the time of the bull-pen office, with its hustle and bustle. While some people still look back on this era with fondness, it wasn’t a layout that was well-suited to very many industries.

Cubicles Create the First Mini-Office

Individual workstations with dividers (Action Offices) were introduced in the late sixties and have been arranged in a huge variety of ways ever since. They’ve gone from pods to rows and back again, changing shape from squares to honeycombs and other novel office seating arrangements. Dividers started out fairly low, but got higher over time to simulate office walls. The improvement in visual privacy was immediate, while the ability to dampen distracting noise improved with the development of acoustic materials.

Stay tuned: Next week, we’ll look at what happened after the cubicle began to fall from favor.

Last week, we reviewed a laundry list of opinions about open offices vs. closed offices. This time, let’s get more specific and list some issues that can crop up in the unfettered landscape of the entirely open office. Here are a number of valid complaints that office workers have about personality conflicts in open spaces:

• The lack of privacy in an open office actually restricts honest communication because of all the eavesdropping.
• Coworkers’ manners are a huge obstacle in open environments. They talk too loudly, don’t respect the privacy of others, and have conversations on speaker phone.
• Introverts pay a “social penalty” for not engaging on the same level as their coworkers. It’s unfair to expect all personality types to work in the same way.
• Theft is more likely to occur in an open office. It’s a hassle to have to lock your purse inside the desk if you get up to go to the copier.
• HR ends up with way more work to do in smoothing ruffled feathers when everyone is in everyone else’s business in an open office.

Collaboration and Creativity

What about the perception that open offices are the best bet for keeping people connected and getting all the bright ideas flowing? Not everyone is on board with that viewpoint either. In fact, they point to a number of alternatives:

• Small shared areas work better than completely open offices. People working on the same project can be clustered together in small teams to promote collaboration.
• Closed floor plans make teamwork more productive because meetings have to be scheduled for a real purpose.
• People who work inside their heads need private space. They don’t want to be pulled into conversations or make everything a “team project” in an open office.
• Open spaces are OK for “creatives” working together on the same project, but people in operations roles need less distraction.
• The workstation isn’t the place for socialization. It should be a place to concentrate get work done. Meetings are the right environment for communication and collaboration.

Can We All Just Get Along?

There is room for common ground in this ongoing debate. Most people do agree that the right solution is industry and job dependent. Confidentiality, privacy, and ethics are important considerations. There’s also widespread agreement that an ideal workspace makes room for both private areas and collaborative areas. OBEX panel extenders and desk panels offer a solution that’s easy to retrofit into any space to achieve just the right ratio.

Do you have opinions about open offices to share? Let loose in the comments!

Coworking is a burgeoning trend among entrepreneurs, freelancers, and remote workers who can’t commute to a corporate office on a regular basis. Today, we’re seeing more and more spaces being created to meet the demands for flexible, occasional office space. Facilities that offer coworking space do have a number of benefits:

• Helping people be more productive by offering a work-like atmosphere
• Facilitating networking and creative brainstorming across industries
• Granting access to infrastructure and technology that would be cost-prohibitive for small business owners or startups
• Keeping costs low with flexibility in short term or pay-as-you-go pricing

But not everyone is sold on the benefits of surrounding oneself with other people in a setting that’s meant to mimic a regular office. In fact, the best work often gets done in a solitary setting–without interruptions from office mates.

Noise Levels Range from Busy to Bothersome

Eli at Become Nomad bills himself as a fan of coworking (since he never stays in one place long). But even he takes issue with some of the less pleasant aspects of the faux office. “Coworking places can be noisy, and this is hard if you’re easily distracted. Noise is part and parcel of coworking places. People will make calls, talk to each other, move around and sometimes distract you, although most coworkers are quite aware and respectful in the working environment.”

Rebekah Campbell at “You’re the Boss” was less tolerant of the buzz during her startup’s experiment with coworking environments. She bemoaned lost productivity from poor focus. Even though there were designated quiet areas, most coworkers ignored the rules. There was certainly no safe haven from obnoxious behavior. “Some people appeared to show off their important phone conversations by speaking as loudly as possible. Even those who thought they were sharing an idea with their small teams managed to broadcast across the whole room.”

Some Coworking Spaces Seek to Provide More Privacy

As the problems that can arise with shared workspaces become more evident, some purveyors of coworking space are finding new ways to cope. For example, the Regus chain of business centers has installed “Thinkpods” that are like tiny round cubicles with space for a chair and a worksurface to hold a laptop. Kimberly Lilley, General Manager at a DFW area Regus, says people can choose to pop into a pod to focus on preparing a presentation. Others might choose to spend most of a workday in these cocoons of quiet.

In contrast, the formal coworking spaces at a Regus feature little privacy, with desks positioned in an open layout with no desktop divider screens. However, in this instance shared space doesn’t mean shared schedules. According to Kimberly, the sales people who lease her site’s coworking offices don’t rub elbows that often. “It’s not really an issue. They aren’t all in the office at the same time.” Sometimes, the answer to the noise question really is about timing. The flexibility of the coworking culture allows workers to come and go as their need for privacy changes.

No matter how noisy the rest of the workplace gets, introverts can feel comfortable when they have a place to retreat and focus. In this final blog post on Steelcase’s Quiet Spaces, we’ll tour a few more of the options and ideas for putting together an oasis of calm. As always, these examples are shown with clear glass so you can see the interior. The real deal features more opacity to provide visual privacy.

Studio

Being quiet doesn’t always mean sitting in silence. Sometimes, it’s best to stretch or even pace around during bouts of creative thinking or problem solving. That’s why the furnishings in this mini-studio space are sparse. Most of the room is left open so employees can spread out. Yoga mats for exercise are optional (and should be sterilized regularly). The Hosu convertible lounge chair can be used as a recliner or a futon for a quick power nap.

Green Room

The green room in a theater is a place for actors to relax when they aren’t performing. In a similar way, this quiet space serves introverts by getting them “off the stage” for a while so they can just be themselves. This informal destination is designed for socialization that doesn’t feel too overwhelming.

The 90 degree sofa allows coworkers to sit near one another without feeling crowded or being pressured to maintain constant eye contact. The space is designed to facilitate work as well as sharing of digital content. It’s the right spot for alone time or occasional small group activities.

Mind Share

According to the research collected by Steelcase, most collaboration happens in pairs rather than teams. It’s not really necessary to have an entire conference room set aside for these synergistic meetings. The Mind Share space provides room for one-on-one discussions that can be as deep and focused as necessary. It’s bouncing ideas off a trusted partner that can lead to some of the best results. This is also a good place for introverts to brainstorm so they don’t disturb everyone else when they get excited.

The technology integrated into this quiet space includes media:scape to promote active creation and editing of digital content. A whiteboard provides a great surface for visualization—just make sure the ventilation is good enough to deal with the dry erase marker fumes!

That’s it for our coverage of Quiet Spaces. If you do end up incorporating one of these solutions into your office design, let us know how it works out. We’re all ears…

Do you wish the workplace was more like a library? Everyone would speak in hushed tones. It would be assumed that each person was concentrating hard and shouldn’t have their train of thought interrupted. There would even be secluded nooks for those who like to feel completely alone.

It’s probably not possible to retrain employees to be quiet—sometimes work is the right place to be talkative. But it is possible to provide extra peace, quiet, and privacy for workers who don’t appreciate being in the midst of the action all the time. Last week, we looked at a few of the benefits of the new “Quiet Spaces” from Steelcase. Now, let’s dig a little deeper into some of the features and specs.

The BE ME Place

This version of the Quiet Space includes privacy walls that are semi-opaque to allow light in but keep prying eyes out. The Lagunitas daybeds and benches offer comfortable seating with back pillows that can be used to support forward leaning or reclining postures. The benches are power-enabled to ensure users can recharge their device batteries at the same time they recharge their mental ones. Storage doubles as guest seating or as a place to stash personal gear. Introverts can use this location as a place to unwind and catch up on work or brainstorm new ideas.

The FLOW Place

When it’s absolutely critical to get the job done without interruption, a lounge-style setting isn’t necessarily the best option. It doesn’t really feel like sitting down to work. But a private-office setup is ideal. That’s the format provided by the FLOW design. It’s based on the Elective Elements collection, with a workstation, additional worksurfaces, filing units, bookshelves, and cushion-topped storage. This will become a favorite place for resource-intensive work since there’s plenty of space for reference materials to be stored or spread out on surfaces for easy visualization. It’s a hot spot for introverts who are up against a deadline and ready to by super-productive.

Next week, we’ll explore several more implementations from this new Steelcase collection. As it turns out, we still have a lot to say about being Quiet.

The long-awaited day has arrived, and Steelcase Quiet Spaces have been unveiled. This collection of office architectural components was conceived in collaboration with Susan Cain, noted introvert, TED talker, and bestselling author of “Quiet: The Power of Introverts in a World That Can’t Stop Talking”. She stands as a calm, firm voice representing employees everywhere who would rather be left alone to do their work. That’s not a small minority. More than 1/3 of workers fall into the introvert category—and their needs aren’t being met in the overly open, hyper-social workspaces of today.

When Susan was talking, Steelcase was listening.

Now, the office furniture giant has made great strides toward creating a more inclusive yet less overwhelming work environment for their shy employees. Quiet Spaces are designed to fill this need even in today’s high-density offices. These spaces meet four basic needs of introverted personalities at work.

Pursuing Excellence

Introverts are consistently the source of some of the best ideas in business—but only when their need to be alone is respected. Employers who provide quiet spaces show that they value what introverted employees bring to the table.

Dialing It Down

Overstimulation is one of the curses of a modern office. Introverts need to have more control over sound levels and lighting to promote comfort and improve their ability to focus.

Enjoying the Setting

Some stimulation is actually desirable for introverts. Organic materials and wood veneers with warm tones and attractive textures help create a safe haven.

Avoiding Prying Eyes

For an introvert, a normal day at the office can trigger stage fright. They feel like everyone is looking at them. Having visual privacy, even for short periods of time, provides a chance to relax. (The glass walls in the photo are used to show the interior of the space, the real walls are more opaque.)

The Concept Starts with Architecture and Technology

These small work rooms are built with V.I.A. (Vertical Intelligent Architecture) for real sound privacy. All frames, skins, and junctions are manufactured with full acoustical seals to keep outside noise out—and inside noise in. The intelligent walls can be equipped with built-in monitors to amplify digital content. Lighting is also part of the package, giving users control over the brightness of their refuge.

What about scheduling? The RoomWizard II gives introverts the option to reserve a Steelcase Quiet Space at a moment’s notice or well in advance. That’s handy for workers who know they need to recharge at a specific time each day, such as after a busy, noisy meeting.

Stay tuned next week for more details about Quiet Spaces…

Susan Cain, a self-professed introvert, is not exactly the person you’d expect to see giving a TED talk. But her book “QUIET: The Power of Introverts in a World That Can’t Stop Talking” brought Cain into the public eye in unexpected ways. She gave a voice to everyone who has ever wished for more peace and quiet at work. While collaboration and socialization at the office can be wonderful, at least 30% of the population wishes for a workplace where these activities weren’t given so much importance.

Introverts Are Stymied in Their Efforts to Be Effective

Many of the greatest ideas arise and most workplace productivity occurs when people are given space and time to really concentrate. For introverts, being required to perform “on demand” in a group setting can lead to anxiety over excessive scrutiny or criticism. But given a few hours alone, they can come up with amazing solutions or work at lightning speed to get critical tasks done on time. It’s not that they hate their coworkers. Introverts simply want to be able to choose their interactions with care to avoid depleting themselves. When they are part of a culture that overemphasizes what Susan calls “The New Groupthink”, their work suffers.

What Type of Workspace Do Introverts Crave?

A private office at work would probably be a dream come true—and working remotely from a quiet location like a home office is another favorite option. The worst possible workspace is an open office plan with no walls and no privacy. That’s not surprising since even extroverts can feel overwhelmed and stressed when there is constant noise. Introverts would usually prefer to have a cubicle rather than the type of open desk with low or no dividers that is prevalent in today’s office environments.

Introverts Need Oases

Cain recognizes that the economics of the open office design make it too tempting for most companies to forego. But she believes there is a way to find some middle ground. Jim Hackett, recent Steelcase CEO and fellow introvert, agrees that it’s time to make a change. Cain is now collaborating with this leading office furniture company on solutions. “We’ve formed a partnership with Steelcase to create quiet oases of focus and respite for open plan offices, so that workers can move freely between social and private spaces.” Design ideas are due to be released sometime in 2014.

A Swedish study published by the Institute of Ergonomics and Human Factors indicates that open plan offices really do make workers sick. The retrospective survey of over 1,850 people found that those in open offices fared worst. The study found “A significant excess risk for sickness absence was found in terms of short sick leave spells in the three open-plan offices.” In other words, workers were more likely to call in sick for a day or two when they were in an open plan setting. Men seemed particularly stressed by flex plan offices (hot desking with no assigned workstations). Women took more lengthy sick leaves if they had to work in large open offices.

Too Much Noise, Too Little Control

The researchers suggest that environmental stressors inherent in open plan offices may be partially to blame. They point to the example of, “architectural features that lead to a lack of visual and acoustic privacy in combination with the functional features that are related to job characteristics such as lack of autonomy.” Sometimes, employees may become so stressed that they simply need to take time off to decompress. Or, they may have less ability to isolate themselves from other workers. That means the cold or flu going around is going to spread with ease. The more people crammed into the space, the bigger this problem is likely to get.

Keeping Workers Well = Treating Them Well

Interestingly, it’s apparently not sharing space that’s the issue. Employees in shared-room offices didn’t take a significantly different number of sick days compared to those in individual offices. Interestingly, one of the features the study used to define a shared office was this: Workstations are freely arranged in the room. For privacy reasons, sometimes screens or other divisional elements are added between workstations.

Few businesses are likely to address noise and privacy issues by putting workers back in offices—shared or otherwise. Instead, the focus is on reducing distractions and giving employees more control over workstation configuration. Our desktop panels and cubicle wall extenders can do both since we provide a range of heights and colors in materials that minimize noise and increase visual privacy.