Shipping
Lead Time, 2-3 weeks. Freight 10% of net.
OBEX Terms and Conditions
Prices
Pricing is F.O.B factory. Obex reserves the right to change the price without prior notification.
Terms
First 2 orders are COD, until credit terms have been established with OBEX.
Orders over $5,000 are 50% deposit on order balance net.
Orders
Orders are accepted upon issuance of purchase order by Obex and upon receipt by Obex of either (1) payment from purchaser, or (2) a signed credit card authorization form from purchaser. Orders are processed on receipt by Obex of signed order acknowledgement. Orders are not considered accepted until Obex has also received the signed order acknowledgement. It is purchaser’s responsibility to review order acknowledgement for accuracy and to notify Obex within 48 hours of acknowledge date of any discrepancies. Contact customer service at 800-315-6239 if you have any questions.
Order Changes and Cancellations
Once an order has been acknowledged, confirmation is final and binding. If possible Obex will try and accommodate changes or cancellations but this product is custom manufactured per each job. Order changes or cancellations must be requested in writing, are subject to Obex’s sole discretion, and may be subject to a fee.
Returns
No products may be returned without our written consent. If Obex agrees to accept a product for return it is subject to shipping and re-stocking charges at the purchaser’s expense.
Claims
Obex is not responsible for damage suffered in transit. Merchandise should be inspected for possible freight damage upon delivery. Claims for damage or shortages should be filed by the consignee with the carrier. All claims against Obex for defects, errors, or shortages must be made by buyer in writing within 10 days after delivery. Failure to make a claim shall constitute full acceptance. All claims must be pre-approved and with a P.O. issued to Obex before reimbursement will be granted.